How do I get started?

1. Choose your photo(s). If you have photo prints instead of digital photos, you'll need to get the prints scanned. If you do not have a scanner, ask your local Internet cafe or photo/copy shop to scan your photos onto a disk/CD. Alternatively, post your prints to the nearest processing center. Please include a stamped self-addressed envelope if you want your photos back.

2. Complete the online order form and send us your photo.

3. Wait for the e-mail from PayPal requesting payment.

4. Make payment... that's it.

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How long will I have to wait?

After payment, expect to wait about a week or so before we show you the first proof. After you give your approval to make the final print, expect to wait about 6 business days for the print to arrive at your doorsteps.

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What is the refund policy?

If you cancel your order before giving your approval to make the final print, we will refund the printing and any shipping charges. Once you give your approval to make the final print, no refund is available.

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At what settings should the photos should be scanned?

The photos should be scanned at 300 dpi in 24-bit color. Photos smaller than 4x6" should be scanned at 400 dpi (or higher). The scanned image must then be saved as a High-Quality JPEG file. The size of the JPEG file should NOT exceed 5 MB.

PS. If your photo is torn, arrange the pieces on the scanner so that none are overlapping.

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Which photo should I use for a portrait painting?

Always choose a photo that is sharp (ie not out of focus) and large enough to show details that you want seen.

Then, make sure you like the photo.

We can work off a photo that is blurry or small but additional charges may apply (and the process will take longer).

Apart from the main photo, try sending one additional photo (for each person).

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Do all orders get accepted?

We will reject orders that involve photos we deem offensive or violate copyright laws. As a rule, do not send any photo: you did not photograph (or do not own), or is inappropriate for public viewing.

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Can I get someone else to pay for me?

Yes, but ask that person to place the order. Furthermore, the final print will only be shipped to that person.

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How are the paintings created?

We do not paint directly on canvas. The painting is done on a computer. The finished artwork is printed on real canvas using state-of-the-art EPSON archival inks and professional-class EPSON inkjet printers. A protective coating is then applied over the canvas for added protection against light and moisture.

Why are computers used? Computers provide us with various competitive edges. The greatest is that it allows us to make changes quickly and cost effectively. If we (or you for that matter) do not like something, we can change it without having to redo the whole artwork (or redo the whole artwork without wasting canvas and paint).

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How do I take care of the canvas?

1. Avoid touching the canvas surface.

2. The canvas should always be displayed away from direct sunlight.

3. The canvas should not be displayed in a hot/humid area (eg above an active fireplace or in the bathroom).

4. Feather dusting should be the only way of cleaning the canvas surface. Avoid using water or cleaning agents.

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