Terms & Conditions

1. By utilizing our (Andrew Lee/ Portraits From Your Photos/ PortraitsFromYourPhotos.com/ Andrew Lee PhotoGraphics/ AndrewLeePhotoGraphics.com) services, you (the person(s) placing the order and/or making the payment) accept the terms and conditions described below.

2. With regard to our photo to oil-style painting and photo to watercolor-style painting services, you understand that we (Andrew Lee/ Portraits From Your Photos/ PortraitsFromYourPhotos.com/ Andrew Lee PhotoGraphics/ AndrewLeePhotoGraphics.com) paint on a computer and later print the artwork on canvas.

3. You accept all responsibilities and indemnify us (Andrew Lee/ Portraits From Your Photos/ PortraitsFromYourPhotos.com/ Andrew Lee PhotoGraphics/ AndrewLeePhotoGraphics.com) from any copyright infringement for creating something based on the photo(s) you supply us.

4. If you give/mail us photos in print form, you do so at your own risk and indemnify us from any loss/damage to your photo prints. You agree to pay for any additional charges to return your photo prints. We can dispose your photo prints if you ask us.

5. We allow you to specify a deadline with your order. We will accept your order if we conclude that it is possible to meet your deadline. Nevertheless, our acceptance of your order does not mean that we guarantee delivery by your deadline.

6. We agree to perform changes/reworks if you are not satisfied with our work. Each time we show you an electronic proof, you agree to tell us unambiguously what to change. You agree that we cannot be held responsible for failing to meet any delivery date if you require us to perform changes/reworks.

7. If you cancel your order before the final print is made, we will refund the printing and any shipping charges. All other charges (eg design fees and surcharges) are not refundable.

8. If you change your original instructions, we reserve the right to change/increase our charges.

9. We reserve the right to pass to you any additional/unaccounted cost relating to your order.

10. Once you give your approval to produce the final print/JPEG file(s) you agree that we are no longer obligated to give any refund. Once any outstanding charges are paid, we will have the completed work printed, packed and delivered to you. After this, you agree that our work is fully complete. You agree that we are no longer obligated to do any more work. If the completed work is to be delivered electronically, we will e-mail you the relevant JPEG file(s) and/or give you download instructions.

11. Copyright over all completed (or partially completed) works/prints/proofs/files belong to us unless we expressly transfer the copyright to you. Furthermore:

    1. We reserve the right to have our signature/trademark appear on all our works. If we choose to exercise this right, you agree not to remove or deliberately conceal our signature/trademark.

    2. We reserve the right to showcase the completed work to the public or interested parties. In addition, you give us the right to use the photos you sent us (as a "before" and "after" comparison) when showcasing our work.

    3. YOU MAY NOT USE THE COMPLETED WORK/PRINTS/PROOFS/FILES FOR ANY COMMERCIAL PURPOSE WITHOUT OUR EXPRESS CONSENT.

12. If you are our dealer/reseller/agent, the term "you" in this agreement also applies to your customer/client.

13. Our services/products are provided as is. We make no express or implied warranty/claim regarding their performance or suitability for any purpose. Furthermore, you agree to indemnify us and keep us indemnified against any kind of loss (whether direct or indirect) as a result of the supply (or non-supply) of our services (or partners' services). In all circumstances (and under any legal jurisdiction), you accept that the maximum extent of our liability shall only be to provide you with a refund on your order.